Terms and Conditions of Delivery and Shipping
1. Delivery Service Options
All items within a single order must be delivered via the same delivery method.
The Company provides the following two delivery methods:
SF Express (Hong Kong and Macau)
In-Store Pickup in Hong Kong
2. SF Express (Hong Kong and Macau)
Dispatch Arrangements:
Orders with completed payment (excluding pre-order merchandise) shall be dispatched within one to two (1–2) business days.
Upon dispatch, an email notification will be generated by the system, and the order status will be updated to "Dispatched".
Delivery Charges:
Shipping fees shall be borne by the recipient and paid upon delivery (Freight Collect).
Estimated Transit Time:
Hong Kong: Generally delivered within one to three (1–3) business days following dispatch.
Macau: Generally delivered within two to five (2–5) business days following dispatch.
Collection Methods:
SF Locker / SF Self-Service Locker
SF Store
Partnered Convenience Stores
Doorstep Delivery to Designated Address
Important Notes:
SF Express provides shipment tracking and collection notifications solely via the SF Express Mobile Application. Customers must ensure that the contact telephone number provided is accurate and valid.
SF Smart Lockers operate 24 hours daily. In the event that a customer fails to collect the parcel within twenty-four (24) hours of notification, an overtime storage surcharge (known as "SF Return & Reward" fee) shall be levied. For details, please refer to SF Express Official Terms and Conditions.
The Company shall not be liable or held responsible for any fees, penalties, or expenses incurred as a result of delayed parcel collection. The final delivery charges, surcharges, and transit times are subject to the official determinations and records of SF Express.
SF Overtime Storage Surcharge ("SF Return & Reward") Enquiry
Transit Time Enquiry
3. In-Store Pickup in Hong Kong
Dispatch Arrangements:
Merchandise under confirmed and fully paid orders (excluding pre-order items) shall be dispatched from the central warehouse in Hong Kong to the customer’s selected pickup store within one to two (1–2) business days.
Collection Notification:
Once the order status is updated to "Ready for Pickup", the customer may proceed to the designated store to collect the merchandise.
Customers may log in to their online store account to check the order status.
Collection Procedure:
Customers must present a valid electronic sales receipt. The merchandise shall only be released upon verification of the order details by store personnel.
Transit Time:
Generally arrives at the designated pickup store within one to three (1–3) business days following dispatch.
Collection Deadline:
Customers must collect the merchandise within fourteen (14) days upon receipt of the pickup notification. If a customer fails to collect the merchandise within the aforementioned period, the Company reserves the right to cancel the order, immediately release the reservation of the merchandise without further retention, and refund the purchase amount paid to the original payment account.
Special Remarks:
The dispatch schedule for pre-order merchandise shall be governed by the specifications set out on the respective campaign or promotional page.
4. Force Majeure
Please refer to the Force Majeure clause set forth in the general Terms and Conditions.
5. Dispute Resolution
In the event of any dispute, the Company reserves the right of final and conclusive decision.
* These Terms and Conditions of Delivery Service are subject to the general Terms and Conditions.
