Terms and Conditions of Goods Exchange Service
1. Goods Exchange Policy
For any merchandise purchased from the Company’s official online store, customers may process an exchange at any of our physical stores in Hong Kong within fourteen (14) days upon delivery of the merchandise (inclusive of the date of receipt).
Customers must present a valid original sales receipt within the aforementioned period to effect the exchange.
For hygiene reasons, all intimate apparel, socks and hosiery, and any other merchandise expressly marked or specified as non-exchangeable shall not be eligible for exchange.
Merchandise submitted for exchange must remain in its original, intact condition—unused, unwashed, unaltered, and with all original tags, labels, and packaging intact.
Each item may be exchanged once only.
The Company does not offer refunds under any circumstances / All purchases are strictly non-refundable.
2. Bundle-Priced Merchandise
If an item purchased under a bundle or promotional package price is to be exchanged for an item outside the same bundle pricing tier, the entire bundle must be exchanged as a complete set.
If the original purchase price is insufficient to cover the price of the replacement item, the customer shall pay the price difference.
If the value of the replacement item is lower than that of the original item, no refund shall be granted for the difference.
3. Promotional Gifts Arrangements
Promotional gifts (complimentary items) cannot be redeemed for cash or exchanged for any other merchandise.
If the transaction no longer meets the qualifying criteria for the promotional gift following an exchange, the customer must return the original promotional gift at the time of exchange.
4. Designated Promotional Events
During designated promotional campaigns or events, certain promotional or designated merchandise may be excluded from this Goods Exchange Policy.
5. Abuse of Service
In the event that a customer is found to abuse, misuse, or improperly exploit the goods exchange service, the Company reserves the right to reject any subsequent exchange requests from such customer and/or restrict, suspend, or terminate their access to the online store services.
6. Force Majeure
Please refer to the Force Majeure clause set forth in the general Terms and Conditions.
7. Dispute Resolution
In the event of any dispute, the Company reserves the right of final and conclusive decision.
